When you rent a home through Simple Lettings, you can be assured that you will be living in quality accommodation.
Every property is inspected and approved by an authorised Carmarthenshire County Council officer before being made available to let. We work closely with our landlords to ensure all regulations are met, so you have peace of mind that you and your family live in a home that is safe and secure.
Register for a home
At Simple Lettings, we only take referrals from Carmarthenshire County Council’s housing options team. If you wish to become one of our tenants, please contact them to discuss your housing need and whether you would be eligible for Simple Lettings properties. The housing options team will be able to discuss other housing options with you too. Call 01554 899389 Monday to Friday 8.45am to 5pm (4.30pm on Friday).
Pay your rent or view your rent account
Your rent is collected by Carmarthenshire County Council on behalf of your landlord. You will be redirected to the council’s rent payment system to pay your rent and view your rent account.
Need help with a bond
Carmarthenshire Bond Scheme
Email – firstname.lastname@example.org
Tel no – 01554 899327
Help to Pay your rent
If you are having difficulty keeping up with your rent payments, please seek advice and support as soon as possible. Contact us and we’ll talk you through your options.
Depending on your circumstances, you may be eligible for benefit payments to help you cover your rent
*You are being re-directed to Carmarthenshire County Council’s website. Link will open in a new window
Report a problem or request a repair
Please report problems as early as possible. If something is broken or not working as it should, please let us know
Once you have moved in, we will arrange to visit you within the first two months to ensure you are settling in. We will usually visit again every three to six months after that to check for any maintenance issues and to ensure you are keeping the property in a satisfactory condition. These visits are also an opportunity to discuss any tenancy and rental issues. You will be given at least 24-hours notice before any visit to your home. We will arrange a date and give you an approximate time of our visit. Our visits should last no more than half an hour.
Your Tenancy Agreement
Silver and Bronze package tenants: Your tenancy agreement is a legal document. The agreement is specific to you as the named person on the agreement and the property you are renting. You must read the tenancy agreement carefully as it will place legal obligations on you. If you do not understand the agreement please contact us or seek your own legal advice.
The agreement that you will have from us is an Assured Shorthold Tenancy Agreement. This tenancy agreement will allow you to remain in the property for a minimum of six months, unless there are serious concerns where we will apply to court for eviction within this time. After the first six months fixed term, the contract will roll on a month by month basis, which is known as a periodic tenancy.
If the landlord wishes to end the tenancy whilst you’re still a tenant, we will serve a Section 21 notice which will give you two months’ notice to vacate the property.
You are contracted under the agreement to pay the set rent for the property for the period stated in the contract. Should you vacate prior to the end of the contracted period you will be liable for all rent payments. Should you decide to leave at the end of the agreement, you must notify us in writing giving a minimum of one month’s notice of your intention, prior to the end of the period.
Gold package tenants: You will be given a secure contract which will allow you to remain in the property for the period of the lease that Carmarthenshire County Council has with the landlord for the property, this will normally be at least five years. We will manage the property for the length of the lease and Carmarthenshire County Council will become your landlord for the contract’s duration.
You can view your tenancy agreement online.
Benefits and assistance
Benefit advice in Carmarthenshire
Are you entitled to any benefits: entitledto.co.uk
Shelter Cymru – Eviction
Citizens advice - Renting a home
Rent Smart Wales Tenant Information
Managing your money
Tenancy deposit Schemes
Deposit protection service
Tenancy deposit scheme
If during your tenancy you have any concerns, please contact us to see if we can resolve the issue or suggest places you may be able to go for help. Here are some agencies that may be helpful:
Landlords have a legal obligation to protect your bond. For advice, visit https://www.gov.uk/tenancy-deposit-protection/overview
You may be eligible for a bond through the Gwalia Bond Scheme. This is a paper bond, not a cash bond. Don’t sign a tenancy agreement until you discuss your case with Gwalia otherwise they may not be able to help. Contact 01554 779052.
Shelter Cymru has a debt advisor based in Carmarthenshire that can provide you with advice and support
about debts. Contact 01554 899280.
Training or jobs
You can access support and advice through Carmarthenshire County Council’s Hub, based in Stepney Street in Llanelli Town Centre, where you can also access free internet. Pop in or visit www.onecarmarthenshire.co.uk
If you’re having difficulty with your landlord, neighbour or relative you may be able to receive help through Carmarthenshire County Council’s mediation team. They can support by offering free impartial mediation advice for people having relationship difficulties.
Shelter - https://sheltercymru.org.uk/
Assistance with mediation from the Wallich Contact 01554 899281.
Help to buy furniture
You may be able to get financial help through the discretionary assistance fund. Contact 0800 859 5924.
You can buy affordable furniture from British Heart Foundation, Caerlas and XCel recycled furniture in Carmarthen.
You can get affordable white goods (washing machines, fridges etc) through Gwyn i Wyrdd. Contact 01269 845685 or visit www.gwyniwyrdd.co.uk
Housing Associations in Carmarthenshire
Wales and West Housing Association
Gwalia part of Pobl group
Coastal Housing Group
Carmarthenshire County Council:
- Contact Centre: 01267 234567
- Housing Options: 01554 899389
- Council Tax: 01554 742200
- Housing Benefits: 01554 742100
- Switchboard: 0800 012 1080
- Bond scheme: 01554 779052
Bro Myrddin Housing:
- 01267 232714
- 01792 460192
- 01239 712000
- 01554 899369
Not eligible for a Simple Lettings home? Here are other places you may find something suitable…
You should also check out your local newspaper, your local estate and letting agencies, and in other places such as noticeboards at supermarkets and social media.